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PEER SERVICES

Mobile Crisis Response Team

When a mental health crisis happens, sometimes you need help to come to you. Thresholds Mobile Crisis Response Team is a free, peer-led alternative to psychiatric hospitalization or police response, bringing immediate, compassionate support directly into the community.

Our clinicians and peer specialists respond in real time, meeting people where they are to de-escalate crises and connect them to the care they need. As the need for community-based care grows, our teams are expanding to reach more people across Chicagoland and beyond.

Mobile Crisis Response Team Service Options

Mobile Crisis Response – North

Serving individuals in neighborhoods in North and Northwest Chicago.

Crisis lines available 24 hours, 7 days a week.

773-572-5464

NEW! Mobile Crisis Response – Kankakee

Serving individuals in Kankakee County.

Crisis lines available 24 hours, Monday – Friday.

815-348-4444

There is no cost for assistance.

For alternative emergency crisis intervention on the Northside of Chicago, see The Thresholds’ Living Room or contact the 988 Suicide & Crisis Hotline (available 24/7) by calling or texting 988

 

⇩ Learn more about what Mobile Crisis Response looks like and how our teams make a difference. ⇩

What is Mobile Crisis Response?

How Mobile Crisis Response Works

Upon receiving a call from a person experiencing a mental health crisis in Chicago, Thresholds clinicians will work with callers to assess their situation via telephone and determine the appropriate response. This may include dispatching a Crisis Team to the caller’s location to assist. Crisis Teams are made up of two Thresholds staff, one of whom is a peer support specialist with lived experience of a mental health condition.

Thresholds offers mobile crisis support through the Mobile Crisis Response Team. This is a free, entirely peer-led crisis response team, an alternative to psychiatric hospitalization or police response. The Mobile Crisis Response Team provides access to emergency mental health intervention to people experiencing a mental health crisis. Thresholds clinicians and peer support respond to the mental health crisis and are able to travel to your location.

The Importance of Mobile Crisis Response

Services Offered by our Mobile Crisis

  • Response Team
  • Crisis Intervention
  • Safety Planning
  • Assist in navigating mental health services
  • Support from trained Certified Recovery Support Specialist
  • Assistance with problem solving
  • Referrals for community resources for housing, healthcare, and food

Like a physical health crisis, a mental health crisis can be devastating for individuals, families, and communities. Thresholds is committed to services and supports to best meet the needs of individuals experiencing a mental health crisis.

Too often people experiencing a mental health crisis are met with delay, detainment and even denial of service in a manner that creates undue burden on the person, families, law enforcement, emergency departments and justice systems.

Frequently Asked Questions

Curious about mobile crisis response? Hear directly from Thresholds staff as they answer common questions surrounding our services.

Watch the entire video series here

How Does Thresholds Respond to Crisis Calls?

What Happens When I Call Mobile Crisis Response?

What Makes MCRT Unique?

Our peer staff understands what it is like to live with serious mental health or substance use conditions. We also know that recovery is possible.
Thresholds is here and ready to help you on your recovery journey, whenever you need us.

Mobile Crisis Response – North

Serving individuals in….

Crisis lines available 24 hours, 7 days a week.

773-572-5464

NEW! Mobile Crisis Response – Kankakee

Serving individuals in….

Crisis lines available Monday – Friday, 9pm – 3pm

815-348-4444

*Not located in these zip codes? Please see our Living Room program for another alternative mental health crisis response model.

For alternative emergency crisis intervention, see The Thresholds’ Living Room: Forever Hope or contact the 988 Suicide & Crisis Hotline (available 24/7) by calling or texting 988

CONTACTS

MCRT NORTH

4423 N Ravenswood Ave
Chicago, IL 60640
P: 773.537.3601
F: 773.961.8623

MCRT KANKAKEE

202 N Schuyler Ave, Suite 205
Kankakee, IL 60901
P: 815.348.4444